Policies
Delivery, payment, exchanges and returns, complaints and privacy.
Delivery
The delivery fee depends on your area and is listed below. You see it in your bag before you send your order, and we confirm the delivery time with you on WhatsApp. Free pickup is also available.
| Area | Fee |
|---|---|
| Doha | QAR 15 |
| West Bay | QAR 15 |
| The Pearl | QAR 15 |
| Lusail | QAR 15 |
| Al Rayyan | QAR 15 |
| Al Wakra | QAR 25 |
| Al Khor | QAR 25 |
| Other | QAR 25 |
Pickup: Free. We share the location.
Payment
We agree the payment method with you on WhatsApp when we confirm your order.
Exchanges and returns
For an exchange or a return, message us on WhatsApp with your order number and the piece you'd like to change, and we'll help you.
Complaints
To make a complaint, message us on WhatsApp or email rulamalas@yahoo.com with your order number and what went wrong. We'll reply to you directly.
Privacy
When you send an order we keep your name, mobile number, delivery area and any address details you add, so we can confirm and deliver it. We use them only for your order and don't share them with anyone else. You don't need an account to shop.